Cancel service

This policy applies to digital advertising planning and placement consulting services purchased through osmiousdigital.co.uk. As our services are based on specific client needs, cancellation and refund arrangements will be determined based on whether the service has commenced, the extent of completion of the consulting work, and the specific service content.

1. Service Cancellation

Clients may contact us to request cancellation before the service has commenced.

If we have not yet begun project communication, data analysis, advertising planning, or other consulting work, the order may be cancelled under reasonable circumstances, and payments will be processed according to applicable refund rules.

Clients should provide order information when submitting a cancellation request so that we can confirm the service status.

2. Cancellation After Service Has Commenced

If the client has confirmed the service and we have commenced related work, such as:

Project needs communication
Client data organization
Advertising project analysis
Advertising strategy planning
Placement plan research
Consulting content preparation
Other confirmed project work

The service may have already incurred actual work costs.

In this case, if the client requests cancellation, we will assess whether a full or partial refund can be provided based on the amount of work completed, the service stage, and applicable laws.

3. Refunds for Completed Services

If the agreed-upon consulting services have been completed, and the relevant consulting content, analysis results, planning suggestions, or other agreed-upon deliverables have been provided, full refund requests due to personal reasons are generally not accepted.

If the deliverables are clearly not provided within the scope of services confirmed by both parties, the client can contact us promptly, and we will investigate and handle the matter according to the actual situation.

4. Services Not Yet Started

For orders that have not yet started and for which no actual consulting work has been completed, clients can contact us as soon as possible to apply for cancellation.

After confirming that the cancellation conditions are met, we will process the refund using the original payment method.

5. Refund Processing Time

After a refund application that meets the refund conditions is confirmed, we will usually initiate the refund processing within 3-5 business days.

The actual refund arrival time depends on the original payment method, the processing speed of the bank, or the payment service provider. The time it takes for funds to arrive after we initiate the refund may vary.

6. Partial Refunds

For consulting projects that have started but not yet fully completed, if the client requests cancellation, we may assess a partial refund amount based on the actual work already completed.

Partial refunds are not applicable in all cases; the specific amount will be determined based on the actual completion status of the project and the scope of services confirmed by both parties.

7. Service Delay

If the project progress is affected by the client’s failure to provide materials in a timely manner, failure to confirm content in a timely manner, or other client-related reasons, the relevant service time may be extended accordingly.

In this case, a reasonable adjustment to the project schedule alone does not automatically constitute a reason for a refund.

If we are unable to continue providing services within the scope of services confirmed by both parties due to our own reasons, we will communicate with the client to find a solution and, where applicable, offer to reschedule services, provide a partial refund, or other reasonable handling methods.

8. Modifications and Supplements

If the client has reasonable questions about the delivered consultation content that falls within the original service scope, they can contact us for discussion.

If the client raises new requirements during the project, significantly expands the original service scope, or requests additional work not included in the original order, it may be necessary to reconfirm the service content, fees, and completion time.

9. Duplicate Payments

If duplicate payments occur due to technical or other reasons, please contact us promptly.

After verification and confirmation of duplicate payments, we will process the refund for the duplicate payment according to the actual situation.

10. Refund via Payment Method

Funds meeting the refund criteria will generally be returned to the original payment method used by the customer.

We typically do not use methods unrelated to the original payment method to process refunds, unless permitted by law and otherwise confirmed by both parties.

11. Incorrect Information Provided by the Customer

If the contact information, project details, or other information provided by the customer is incorrect and affects the normal progress of the consultation service, the customer should promptly provide the correct information.

If additional work is required due to incorrect or incomplete information provided by the customer, the relevant circumstances may affect the project timeline and service scope.

12. How to Request Cancellation or Refund

To cancel a service or request a refund, please contact us using the contact information provided at osmiousdigital.co.uk, and provide the following information if possible:

Name or Company Name
Order Information
Purchased Consultation Service
Reason for Cancellation or Refund
Other information that helps confirm the order

Upon receiving your request, we will verify it based on the order status and actual service progress, and inform the customer of the processing result.